Services
We set it up. We keep it running.
One team from signed order to a live system, then updates, fixes and changes whenever you ask.
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Once
Setup fee
Implementation, masters and opening balances, the included training and 30 to 60 days of hypercare.
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Then monthly, or yearly
MyRecords Cloud, or an AMC
MyRecords Cloud monthly, with your server, backups and support, or a yearly AMC on your own server.
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Only when you ask
Custom work
Fields, screens, workflows and reports changed for you, quoted in writing before we start.
Users are unlimited at every size.
- Core ready in
- 1–2 weeks
- with the modules you pick
- Hypercare
- 30–60 days
- after go-live, in the setup fee
- Users
- Unlimited
- no service is priced per person
- Custom work
- Quoted
- in writing, before we start
In short
We set up MyRecords for you, move your data in, train your people on their own records and support the system after go-live. Setup, migration of masters and opening balances, the included training and 30 to 60 days of hypercare are part of the one-time setup fee. After that you pay for MyRecords Cloud monthly or an AMC yearly, and custom work only when you ask for it.
Six services, one team
In the order you meet them.
From the first week of setup to support years later, by the same team.
- Weeks 0–4 Implementation Two weeks to a reconciled opening position, then a side-by-side run. Live only when your totals match. Core ready in 1–2 weeks Hypercare 30, 45 or 60 days by size Read more
- Weeks 1–2 Data migration Masters and opening balances are part of setup. Older history moves if you want it, quoted up front. Totals checked with you Masters and opening balances included Read more
- Parallel run Training Short remote sessions by role, during the parallel run, with help inside every screen afterwards. On your own data 4, 8 or 12 remote sessions included Read more
- From go-live Hosting on MyRecords Cloud A dedicated server in India or your region, run and backed up by us. After go-live, our team does not open your records. Zero access to your data A dedicated server; India or nine hosting regions Read more
- After hypercare Support and AMC Bug fixes, software updates and statutory changes in every tier, with response times in writing. Updates and fixes included Essential, Standard or Premium, in writing Read more
- Any time Customisation Many changes are settings. The rest is custom work to your requirements, quoted before we start. 100% customisable Quoted in writing before we start Read more
Included
What the setup fee includes.
By the size of your business. Anything beyond it is added to your quote.
- Users are unlimited at every size.
- A business above the large size, or with heavy customisation, gets a scoped quote.
In the setup fee, by business size
| Included | small | medium | large |
|---|---|---|---|
| Employees, up to | 30 | 150 | 500 |
| Companies | 1 | 1 | 2 |
| GSTINs (India) | 1 | 2 | 3 |
| Branches or warehouses | 2 | 6 | 12 |
| POS outlets | 1 | 3 | 6 |
| Print formats | 3 | 6 | 10 |
| Remote training sessions | 4 | 8 | 12 |
| On-site days | 0 | 1 | 2 |
| Customisation days | 0 | 3 | 10 |
| Hypercare after go-live | 30 days | 45 days | 60 days |
Questions
Questions people ask
Something else on your mind?
Ask us anything about modules, a quote or moving across. A person from our team replies.
Ask a question01Do we pay separately for implementation?
No. Implementation, moving your masters and opening balances, the included training and hypercare are all part of the one-time setup fee for the modules you switch on.
02How soon is our system ready?
The core system is ready in 1–2 weeks: set up with the modules and features you pick, with your users and print formats. Moving years of old data and running both systems side by side can add a week or two.
03Who does the work?
Our own team sets up, migrates, trains and supports MyRecords. Setup and training are remote by default, so they work wherever you are; on-site days are included for medium and large businesses.
04We are outside India. Do the services change?
The services are the same. Setup, migration and training run remotely; MyRecords Cloud can host your system in India, the US, Europe, the UK, Singapore, Sydney, the UAE, Saudi Arabia or South Africa. Your country pack is built and tested before go-live, and we quote in US dollars.
05What happens after hypercare?
On MyRecords Cloud, the maintenance part of your monthly fee covers support. On your own server, your yearly AMC starts the day after hypercare ends. Software updates and bug fixes are included in both.
06Are users charged per head anywhere?
No. Users are unlimited. Services are quoted by the size of your business and the work, never per person.
07How much do the services cost?
We send a written quote for your business at our best price: the one-time setup for the modules you pick, then MyRecords Cloud monthly or an AMC yearly, and custom work only when you ask for it. Businesses in our pilot programme get a discounted price.
Last updated
How we work with you
Ready in weeks. Shaped to you. Your data stays yours.
You choose the modules. We set them up, change anything you need, and keep the system updated, without looking at your records.
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Pick what you need. We set it up.
Choose from the modules and features that already exist. We set up everything: your data, users, print formats and training.
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100% customisable
Fields, screens, workflows and reports, changed by our team to fit the way you work. Quoted before we start.
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Rebuilt around you, if needed
If your process needs it, we redesign and rebuild any part of the system to your requirement.
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Zero access to your data
Once you go live, our team does not open your records. For a fix, you grant access for that job, and it ends with the job.
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Regular updates and bug fixes
Regular updates and bug fixes, included in every cloud plan and AMC tier, with GST, TDS, PF, ESI and PT changes.
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Changes whenever you want
Ask for a change, an addition or a fix at any time, and our team takes it from there.
Next step
See it on your own numbers.
A live demo on our sample company, shaped to your kind of work, with your questions answered. Or ask us for a quote first.
Live demo
Book a walk-through
- On our sample company, for your kind of work
- A quote for the modules you need
- Your questions, answered by our team














