Customisation
100% customisable. Rebuilt around you, if needed.
Many changes are settings. The rest is custom work to your requirements, quoted before we start.
You ask
“A dispatch report by transporter and route, for our sales team.”
Sample request · Kaveri Agencies, Mysuru
- Setting or custom work? We check first; often a setting does it.
- Written quote before we start. You approve it.
- Built and tested on a copy of your system, checked by you.
- Live, and kept working through upgrades under upkeep.
Fields, screens, workflows and reports, rebuilt around you if needed.
- Before we start
- Quoted
- in writing; you approve it
- Built and tested
- On a copy
- of your system, checked by you
- What can change
- Anything
- fields, screens, workflows and reports
- Through upgrades
- Kept working
- under a yearly upkeep plan
In short
Customisation in MyRecords starts with what the system already lets you change: custom fields, print formats, approval workflows, automations, numbering and what each role can see. When you need something new, we quote it before we start, by the hour, by the day or as a fixed price, with prepaid hour banks at a discounted price. Custom code is kept working through upgrades under a yearly upkeep fee.
4 steps
How it runs.
Each step is agreed with you before the next one starts.
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Ask
Tell us the change
What you want, who uses it and how often. We first check whether a setting does it; often it does.
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Quote
Written estimate
Hours or days, or a fixed price for jobs over three days. You approve the estimate before work starts.
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Build
Build and test
We build it on a test copy, you check it there, and only then does it go to your live system.
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Upkeep
Keep it working
Every upgrade is re-tested against your custom work if you keep it under upkeep, a yearly fee added to your AMC or cloud fee.
Scope
What is included, and what is not.
In writing before you sign, so nothing surprises you later.
Included4
- Custom fields (Customise a form), print formats, numbering, approval workflows, automations and access packs — set up as settings, not code
- Customisation days in the setup fee — none for small, 3 for medium, 10 for large businesses
- A written estimate before any paid work
- Testing on a copy before anything reaches your live system
Not included3
- Source code is not part of the deliverable
- Upkeep of custom work through upgrades, unless you keep it under upkeep
- Integrations with outside services, quoted separately with the custom work they need
Your quote
Quoted for your business.
Custom work is quoted before we start, by the hour or the day (standard, or senior and architect), at our best price. Hour banks paid in advance (10, 25, 50 or 100 hours, valid 3 to 12 months) come at a discounted price; unused hours do not carry over. Upkeep of custom work is a yearly fee set in your quote. It works the same way in any country, customised to your requirements. Get a quote.
Always true
- Users are unlimited. Nothing is priced per person.
- Software updates and bug fixes are included.
- Custom work is quoted in writing before we start.
- Works in any country; quoted in US dollars outside India.
Questions
Questions people ask
Something else on your mind?
Ask us anything about modules, a quote or moving across. A person from our team replies.
Ask a question01What can we change without paying for custom work?
Custom fields, print formats, numbering, approval workflows, automations (alerts, assignment rules, recurring documents) and what each role can see are settings. Your administrator or our team changes them; under an AMC, how-to help covers most of it.
02How is a bigger job priced?
Jobs over three days get a fixed price in a written quote. You know the full cost before we start.
03Why does custom work have a yearly fee?
Every upgrade has to be re-tested against custom code. The yearly upkeep fee pays for that. Without it, custom work falls outside the upgrade promise.
04Do unused hours roll over?
No. Each hour bank is valid for 3 to 12 months depending on its size, and unused hours lapse, so pick the bank that fits the work you know about.
05Do we get the source code?
Source code is not part of the deliverable or the price. The open-source components in MyRecords stay under their own licences, and we provide their source code as those licences require. Your data is always yours and exports in open formats.
06Does the Premium AMC include changes?
Yes, 3 change-request hours a month, used or lost each month. Essential and Standard include how-to help but not change requests.
Last updated
How we work with you
Ready in weeks. Shaped to you. Your data stays yours.
You choose the modules. We set them up, change anything you need, and keep the system updated, without looking at your records.
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Pick what you need. We set it up.
Choose from the modules and features that already exist. We set up everything: your data, users, print formats and training.
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100% customisable
Fields, screens, workflows and reports, changed by our team to fit the way you work. Quoted before we start.
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Rebuilt around you, if needed
If your process needs it, we redesign and rebuild any part of the system to your requirement.
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Zero access to your data
Once you go live, our team does not open your records. For a fix, you grant access for that job, and it ends with the job.
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Regular updates and bug fixes
Regular updates and bug fixes, included in every cloud plan and AMC tier, with GST, TDS, PF, ESI and PT changes.
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Changes whenever you want
Ask for a change, an addition or a fix at any time, and our team takes it from there.
Next step
See it on your own numbers.
A live demo on our sample company, shaped to your kind of work, with your questions answered. Or ask us for a quote first.
Live demo
Book a walk-through
- On our sample company, for your kind of work
- A quote for the modules you need
- Your questions, answered by our team