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Accounting and tax

  • Accounting
  • India compliance

Sales and CRM

  • Sales
  • Point of sale
  • CRM

HR and payroll

  • HR
  • Payroll

Operations

  • Purchasing
  • Inventory
  • Manufacturing
  • Subcontracting
  • Quality
  • Projects and timesheets
  • Assets
  • Maintenance visits and warranty

Support and Chat

  • Support
  • Chat

Analytics and AI

  • Analytics
  • AI Assistant

Specialist

  • Lending
  • Industry packs

The whole system

7 apps, one set of books

ERP, CRM, HR, Support, Analytics, Chat and Lending, with 3 add-ons. Point at one to see its screen; switch on only what you use.

Platform

Services

See every app and module What's new

By industry

By role

Switch from

Size and region

Moving across Leaving Tally? We move you. Masters, balances and the Day Book come across. Both systems run side by side until the totals agree. See how we move you

Free tools

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Free, no sign-up 14 tools for GST, payroll and stock Calculators and checkers that show the working and cite the official source. Browse the free tools

Trust

Work with us

Company

Talk to us A person from our team replies Ask about modules, a quote for your business or moving from your current software. Contact our team

Support and AMC

Updates and fixes included. Changes whenever you want.

Bug fixes, software updates and statutory changes in every tier, with response times in writing.

Talk to us Get a quote
In every tierCloud plan or AMC
  • Bug fixesIncluded
  • Software updatesIncluded
  • GST, e-invoice, e-way bill, TDS, PF, ESI and PT changesStatutory updates to your country packIncluded
  • How-to help hours every month2 · 4 · 6

Can we add a column for the transporter on the delivery note?

Changes whenever you want. Custom work is quoted before we start.

Support tiers
3
Essential, Standard and Premium, in writing
First reply, critical issue
2–8 h
Premium 2 h; Standard 4 and Essential 8 business hours
Statutory updates
Every tier
India: GST, e-invoice, TDS, PF, ESI and PTfor your country pack, once built
Bug fixes and updates
Included
in every tier, cloud plan or AMC

In short

Support for MyRecords comes as a yearly AMC on your own server, or as the maintenance part of your monthly fee on MyRecords Cloud. Every tier includes bug fixes and statutory updates: in India, GST, e-invoice, e-way bill, TDS, PF, ESI and PT rates and forms; elsewhere, those of your country pack. The tiers differ in hours, channels, how fast we respond and how much help, training and upgrading is included. The AMC starts the day after hypercare ends.

3 tiers

Three tiers, in writing.

Bug fixes and statutory updates are in every tier. The tiers differ in hours, channels and speed.

  1. 01Essential

    Business hours, by ticket, email or WhatsApp

    Mon–Sat, 10:00–18:00 IST, by ticket, email or WhatsApp. First response in 8 business hours for a critical issue and 2 business days for a normal one. Minor updates quarterly; a major upgrade is billed from an hour bank. 2 how-to hours a month and one remote refresher a quarter.

  2. 02Standard

    Longer hours, adding phone and on-site visits

    Mon–Sat, 09:00–20:00 IST, adding phone. First response in 4 business hours (critical) and 1 business day (normal). Updates as released and one major upgrade a year. 4 how-to hours a month, one remote session a month, one on-site visit a year and a half-yearly health check.

  3. 03Premium

    On call for critical issues, 7 days a week

    Standard hours plus on-call for critical issues 7 days a week, and a named account manager. First response in 2 hours (critical) and 4 business hours (normal). Major upgrades as released, 6 how-to hours and 3 change-request hours a month, two remote sessions a month, 4 on-site visits a year and a quarterly health check.

  • Any tier

    Raising an issue

    Raise it by ticket, email or WhatsApp (and phone from Standard). A critical issue means you cannot bill, cannot file or the system is down; everything else is normal.

Scope

What is included, and what is not.

In writing before you sign, so nothing surprises you later.

Included5

  • Bug fixes, in every tier
  • Statutory updates — in India GST, e-invoice, e-way bill, TDS, PF, ESI and PT rates and forms; elsewhere, those of your country pack
  • Minor updates (quarterly on Essential, as released on Standard and Premium)
  • How-to help hours every month — 2, 4 or 6 by tier
  • Training refreshers — quarterly, monthly or twice a month by tier

Not included3

  • Change requests on Essential and Standard (use an hour bank; see customisation)
  • Server hardware, operating system and backups on your own server, unless you add server care
  • Travel outside our city for on-site visits, at actual cost

Your quote

Quoted for your business.

The AMC is quoted with your setup, for the modules you run and the tier you pick, at our best price. It works the same way in any country and is customised to your requirements. Billed yearly in advance; prepaying 2 or 3 years gets a discounted price, and any rise at renewal is capped in your order. On your own server you provide at least 2 vCPU and 8 GB of memory (4 vCPU and 16 GB for medium and large) and secure remote access; server care (OS patches, backup checks, monitoring) can be added. Get a quote.

Get a quote Book a demo

Always true

  • Users are unlimited. Nothing is priced per person.
  • Software updates and bug fixes are included.
  • Custom work is quoted in writing before we start.
  • Works in any country; quoted in US dollars outside India.

Questions

Questions people ask

Something else on your mind?

Ask us anything about modules, a quote or moving across. A person from our team replies.

Ask a question
01When does the AMC start?

The day after hypercare ends — 30, 45 or 60 days after go-live, by size. Hypercare replaces the "free first year" some vendors offer.

02What counts as a critical issue?

You cannot bill, you cannot file, or the system is down. Critical issues get the fastest response in every tier.

03Are GST and payroll rule changes included?

Yes. Statutory updates for GST, e-invoice, e-way bill, TDS, PF, ESI and PT rates and forms are in every tier. MyRecords' compliance code is maintained by our team, so these updates are our job.

04Is support on MyRecords Cloud different?

The same tiers apply. On MyRecords Cloud the maintenance part is paid monthly with the server fee instead of yearly.

05Can we change tier later?

Yes, at renewal.

06What is a health check?

A scheduled review of how your system is running, with what to fix. Half-yearly on Standard, quarterly on Premium; not included on Essential.

07Does support cover our own server's hardware?

No. On your own server, your IT team looks after the hardware, operating system and backups, unless you add server care. On MyRecords Cloud, the server is ours to look after.

Last updated

How we work with you

Ready in weeks. Shaped to you. Your data stays yours.

You choose the modules. We set them up, change anything you need, and keep the system updated, without looking at your records.

Fast start

Core ready in 1–2 weeks.

Your system with the modules you picked, set up and ready to use. Moving years of old data and running both systems side by side can add a week or two.

  1. Week 0You pick the modules and features
  2. Week 1We set up the core, users and formats
  3. Week 2Your core system is ready to use
Plan your start

  • Pick what you need. We set it up.

    Choose from the modules and features that already exist. We set up everything: your data, users, print formats and training.

  • 100% customisable

    Fields, screens, workflows and reports, changed by our team to fit the way you work. Quoted before we start.

  • Rebuilt around you, if needed

    If your process needs it, we redesign and rebuild any part of the system to your requirement.

  • Zero access to your data

    Once you go live, our team does not open your records. For a fix, you grant access for that job, and it ends with the job.

  • Regular updates and bug fixes

    Regular updates and bug fixes, included in every cloud plan and AMC tier, with GST, TDS, PF, ESI and PT changes.

  • Changes whenever you want

    Ask for a change, an addition or a fix at any time, and our team takes it from there.

Next step

See it on your own numbers.

A live demo on our sample company, shaped to your kind of work, with your questions answered. Or ask us for a quote first.

Get a quote

Live demo

Book a walk-through

  • On our sample company, for your kind of work
  • A quote for the modules you need
  • Your questions, answered by our team
Book a demo or see the live demo’s screens